Privacy Policy

Safeguarding Personal Information Through Responsible Data Practices.

Your Privacy Matters to Us

At Belstar Microfinance Limited, we are committed to protecting the privacy and confidentiality of the information entrusted to us. This Privacy Policy explains how we collect, use, store, process, and safeguard personal information obtained through our products, services, websites, mobile applications, and other interactions with us.

By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that is necessary to provide our products and services, comply with legal obligations, and enhance customer experience.

Personal Information

This may include:

Name and contact details
Residential and correspondence address
Date of birth and demographic information
Identification and KYC documents
PAN, Aadhaar, and other government-issued identifiers (as permitted by applicable laws)
Employment and income details
Bank account and financial information
Credit history and credit bureau information
Photographs and signatures

Technical Information

When you visit our digital platforms, we may collect:

IP address
Device information
Browser type and operating system
Website usage and navigation data
Cookies and similar technologies
Mobile application usage data

How We Use Your Information

We may use your information for the following purposes:

Processing loan applications and financial transactions
Verifying identity and conducting KYC checks
Assessing eligibility and creditworthiness
Managing customer relationships and support requests
Communicating service-related information
Improving products, services, and user experience
Conducting analytics and business research
Preventing fraud, unauthorized activities, and security threats
Meeting regulatory, legal, and compliance requirements

Information Sharing and Disclosure

We treat customer information with utmost confidentiality and do not sell personal information to third parties.

Information may be shared with:

Regulatory authorities and government agencies
Credit bureaus and information companies
Banking and financial institutions
Service providers and business partners supporting our operations
Auditors, legal advisors, and compliance professionals
Any other party where disclosure is required by law or with customer consent

All such disclosures are made in accordance with applicable laws and regulations.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Our security measures are designed to maintain the confidentiality, integrity, and availability of customer information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website performance, and provide relevant services.

Users may choose to disable cookies through browser settings; however, certain website functionalities may be affected.

Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, regulatory, and contractual obligations.

Information may be retained beyond the customer relationship period where required by applicable laws or legitimate business purposes.

Your Rights

Subject to applicable laws and regulations, you may have the right to:

Access your personal information
Request correction or updating of inaccurate information
Withdraw consent where processing is based on consent
Raise concerns regarding the use of personal information
Seek information regarding data processing practices

Requests may be subject to verification and legal requirements.

Third-Party Links

Our website or digital platforms may contain links to third-party websites. Belstar Finance is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of such websites before sharing personal information.

Children's Privacy

Our products and services are not intended for individuals below the age permitted under applicable laws to independently enter into financial transactions. We do not knowingly collect personal information from minors without appropriate authorization.

Policy Updates

Belstar Microfinance reserves the right to amend, modify, or update this Privacy Policy at any time to reflect changes in business practices, technology, legal requirements, or regulatory obligations.

Updated versions will be published on our website and become effective upon posting.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the official communication channels provided on our website.

Disclaimer

This Privacy Policy is intended to provide general information regarding Belstar Microfinance's privacy practices. It should be reviewed and aligned with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), RBI regulations, and other relevant legal requirements before publication.